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Terms & Conditions

General Terms and Conditions for the Hotel Industry (AGBH)

FIXED BOOKINGS AND CANCELLATION

We can only make a fixed reservation after written confirmation as well as a down payment of €100.00 per room. If you cancel at the latest 1 month before the agreed day of arrival, you will be reimbursed for the down payment less a processing fee of €50.00. If a double room is used as a single room, we charge a surcharge for single occupancy of €20.00 per day. If you arrive late or leave early, we are obliged to charge you the room price less the amount for half board. The cancellation fees for cancellation within one month before the start of your stay are calculated according to the Austrian Hotel Contract Conditions.

PAYMENT OF THE HOTEL BILL:

  • CASH
  • EC card
  • Credit card (MasterCard, VISA, Amex)
  • BANK TRANSFER BEFORE THE START OF YOUR HOLIDAY: We are happy to send you your hotel bill prior to your stay upon request so that you can transfer the invoice amount to our account.


BANK DETAILS:
Raiffeisenbank Eberndorf: Bank code (BLZ) 39288, account number: 00000314625, BIC: RZKTAT2K288, IBAN: AT95 3928 8000 0031 4625


TRAVEL AND HOLIDAY CANCELLATION INSURANCE:
As a little luxury, we give you the option of taking out travel and holiday cancellation insurance at a reduced rate. For further information, please consult the information included in the reservation or our homepage. Single occupancy surcharge in double room €20.00 per day. If you choose to forego the evening menu, we reimburse you €8.00. The hotel rooms and holiday apartments are available from 2 pm on the day of arrival. If you plan to arrive after 6 pm, we ask that you please inform us beforehand. The rooms are available until 11 am on the day of departure. Room prices are excluding local and overnight tax including taxes and levies. We reserve the right to make changes to the prices.

CANCELLATION POLICY:
It is free to cancel up to 1 month before the start of your stay, and from 1 month before the start of your holiday, the Austrian Cancellation Conditions of the WKO branch Hospitality § 5.5 and § 5.6 apply.
Austrian Cancellation Conditions


TRAVEL CANCELLATION INSURANCE:
You can find links to travel cancellation insurance policies here:
Europäische Reiseversicherung

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